# Support & Troubleshooting **URL:** https://forum.reekon.tools/c/rock-jobsite-app/support-troubleshooting/22.md [Latest](https://forum.reekon.tools/latest.md) · [Categories](https://forum.reekon.tools/categories.md) · [Tags](https://forum.reekon.tools/tags.md) --- ## [T1 shows in app but won't connect](https://forum.reekon.tools/t/t1-shows-in-app-but-wont-connect/2828)
**Author:** [@Jill](https://forum.reekon.tools/u/Jill)\ **Replies:** 3\ **Last updated:** [May 26, 2026, 10:29am UTC](https://forum.reekon.tools/t/t1-shows-in-app-but-wont-connect/2828 "2026-05-26T10:29:45Z")
Device shows up in the ALL window, but clicking on it, the icon flickers, but refuses to connect, basically does nothing. Also, I was looking for a video showing the connection process so I could see what it should loo… --- ## [(App, Android) Creating new account via Google SSO fails](https://forum.reekon.tools/t/app-android-creating-new-account-via-google-sso-fails/2611)
**Author:** [@Aliis](https://forum.reekon.tools/u/Aliis)\ **Replies:** 5\ **Last updated:** [February 6, 2026, 1:33am UTC](https://forum.reekon.tools/t/app-android-creating-new-account-via-google-sso-fails/2611 "2026-02-06T01:33:44Z")
Trying to use ROCK app for first time. When trying to create account via Google SSO (after checking box to accept terms & conditions,) after selecting my Google account in the pop-up, nothing happens and I’m stuck at the… --- ## [Importing CSV from CutList Plus software](https://forum.reekon.tools/t/importing-csv-from-cutlist-plus-software/2473)
**Author:** [@WorkedWood](https://forum.reekon.tools/u/WorkedWood)\ **Replies:** 22\ **Last updated:** [February 3, 2026, 1:29pm UTC](https://forum.reekon.tools/t/importing-csv-from-cutlist-plus-software/2473 "2026-02-03T13:29:14Z")
Hello, I am trying to figure out the correct format for importing from my CutList Plus software to the Rock app so that I can print labels on the P1L. I’ve attached a photo of the exported CSV file; I am not sure what I… --- ## [Can you move files to another project?](https://forum.reekon.tools/t/can-you-move-files-to-another-project/2778)
**Author:** [@DIY\_Joe](https://forum.reekon.tools/u/DIY_Joe)\ **Replies:** 1\ **Last updated:** [October 14, 2025, 12:44am UTC](https://forum.reekon.tools/t/can-you-move-files-to-another-project/2778 "2025-10-14T00:44:35Z")
I added pictures and annotations to the wrong project, is there a way to move them to the correct project? --- ## [Collaborate email error](https://forum.reekon.tools/t/collaborate-email-error/2596)
**Author:** [@Chkultr](https://forum.reekon.tools/u/Chkultr)\ **Replies:** 6\ **Last updated:** [February 17, 2025, 1:44pm UTC](https://forum.reekon.tools/t/collaborate-email-error/2596 "2025-02-17T13:44:56Z")
I am trying to add a designer to her projects. When I enter her email it gives me an error INTERNAL. Any suggestions on what I am missing? Thank you --- ## [How do I make customer labels in the app](https://forum.reekon.tools/t/how-do-i-make-customer-labels-in-the-app/2495)
**Author:** [@Saif76](https://forum.reekon.tools/u/Saif76)\ **Replies:** 1\ **Last updated:** [November 13, 2024, 1:57pm UTC](https://forum.reekon.tools/t/how-do-i-make-customer-labels-in-the-app/2495 "2024-11-13T13:57:17Z")
I can’t find a way to make custom labels shown on the reekon website(see attached image) and there doesn’t seem to be an obvious navigation to these custom label template. If it helps, I am trying to make the third labe… --- ## [Unable to add photo for annotation](https://forum.reekon.tools/t/unable-to-add-photo-for-annotation/2433)
**Author:** [@bm82](https://forum.reekon.tools/u/bm82)\ **Replies:** 12\ **Last updated:** [October 4, 2024, 7:00pm UTC](https://forum.reekon.tools/t/unable-to-add-photo-for-annotation/2433 "2024-10-04T19:00:43Z")
I have just installed the app on Android, and have carried out a series of measurements. I am unable to load a photo for annotation. I have added a photo from my gallery. When I select the image, then press “Annotate”,… --- ## [Annotation functionality](https://forum.reekon.tools/t/annotation-functionality/2354)
**Author:** [@Dhill67](https://forum.reekon.tools/u/Dhill67)\ **Replies:** 1\ **Last updated:** [August 17, 2024, 12:54am UTC](https://forum.reekon.tools/t/annotation-functionality/2354 "2024-08-17T00:54:35Z")
Is there a way to delete a line or shape after you place it on a photo or sketch? I can highlight a line that I inserted, can move it and change length and orientation but I cannot find a way to delete it. I just updat… --- ## [Rock App templates](https://forum.reekon.tools/t/rock-app-templates/2214)
**Author:** [@Ianc435](https://forum.reekon.tools/u/Ianc435)\ **Replies:** 1\ **Last updated:** [June 1, 2024, 2:03pm UTC](https://forum.reekon.tools/t/rock-app-templates/2214 "2024-06-01T14:03:13Z")
How come none of the templates are populated on app?? The app needs a lot of work. Very hard to delete stuff --- ## [Creating projects for windows and doors?](https://forum.reekon.tools/t/creating-projects-for-windows-and-doors/1992)
**Author:** [@arinmorin](https://forum.reekon.tools/u/arinmorin)\ **Replies:** 8\ **Last updated:** [April 26, 2024, 1:08am UTC](https://forum.reekon.tools/t/creating-projects-for-windows-and-doors/1992 "2024-04-26T01:08:07Z")
It would be nice to create projects for windows and doors through the app so I can save my measurements on the project, I’ve been trying to play around with it but there isn’t really a dedicated way for that specific tra… --- ## [Not able to create custom calculations](https://forum.reekon.tools/t/not-able-to-create-custom-calculations/2101)
**Author:** [@Sebastian\_Moos](https://forum.reekon.tools/u/Sebastian_Moos)\ **Replies:** 5\ **Last updated:** [April 24, 2024, 3:47pm UTC](https://forum.reekon.tools/t/not-able-to-create-custom-calculations/2101 "2024-04-24T15:47:26Z")
Hi there, as a glad new owner of the T1 I try to learn, how I can calculate things automatically. Is there a tutorial for this theme available or any description? Can anyone see, what I did wrong in the below shown sc… --- ## [Will not connect to T1](https://forum.reekon.tools/t/will-not-connect-to-t1/2047)
**Author:** [@ron-hawaii](https://forum.reekon.tools/u/ron-hawaii)\ **Replies:** 6\ **Last updated:** [April 17, 2024, 11:18pm UTC](https://forum.reekon.tools/t/will-not-connect-to-t1/2047 "2024-04-17T23:18:57Z")
I tried to link my T1 to the Rock app. It shows there is update available. When I tap the update I get the screen below and it just sits at 80% progress and does nothing --- ## [Jobsite app won’t create a project](https://forum.reekon.tools/t/jobsite-app-won-t-create-a-project/1866)
**Author:** [@newtool](https://forum.reekon.tools/u/newtool)\ **Replies:** 5\ **Last updated:** [February 13, 2024, 5:36pm UTC](https://forum.reekon.tools/t/jobsite-app-won-t-create-a-project/1866 "2024-02-13T17:36:30Z")
No projects created after following steps Log in Hit plus Do nothing on project description page except hit save Returns to main page with no projects shown. What’s up?? --- ## [T1 Firmware Update](https://forum.reekon.tools/t/t1-firmware-update/1791)
**Author:** [@MalachiMorris](https://forum.reekon.tools/u/MalachiMorris)\ **Replies:** 7\ **Last updated:** [February 1, 2024, 7:22pm UTC](https://forum.reekon.tools/t/t1-firmware-update/1791 "2024-02-01T19:22:19Z")
Just received my T1 yesterday. I have not played around with the app enough for any detailed feedback yet. At first brush I notice red “Need to update” under TOOLS → TOMAHAWK. I’m assuming when it’s all said and done I … --- ## [Deleting or Changing Project Name](https://forum.reekon.tools/t/deleting-or-changing-project-name/1632)
**Author:** [@Lockmaster](https://forum.reekon.tools/u/Lockmaster)\ **Replies:** 1\ **Last updated:** [December 3, 2023, 2:10pm UTC](https://forum.reekon.tools/t/deleting-or-changing-project-name/1632 "2023-12-03T14:10:49Z")
I’m just learning how to use the complicated app. There seems to be no information concerning the deletion, rename or changing the picture of a project once created. Seems like a basic function, am I wrong? Plus I’m pret… --- ## [T1 not showing up on app](https://forum.reekon.tools/t/t1-not-showing-up-on-app/1610)
**Author:** [@Badam](https://forum.reekon.tools/u/Badam)\ **Replies:** 3\ **Last updated:** [November 26, 2023, 9:48pm UTC](https://forum.reekon.tools/t/t1-not-showing-up-on-app/1610 "2023-11-26T21:48:57Z")
When I try to add my T1 to the app it does not show up. Bluetooth is on and can see the T1 in the phone bluetooth devices but the app won’t see it. The required permissions are allowed. Am I missing a step? --- ## [Can’t find how to display my e-paper lists on my iPhone](https://forum.reekon.tools/t/can-t-find-how-to-display-my-e-paper-lists-on-my-iphone/1606)
**Author:** [@kellerjeffrey88](https://forum.reekon.tools/u/kellerjeffrey88)\ **Replies:** 1\ **Last updated:** [November 26, 2023, 1:36pm UTC](https://forum.reekon.tools/t/can-t-find-how-to-display-my-e-paper-lists-on-my-iphone/1606 "2023-11-26T13:36:06Z")
Can’t find how to display my e-paper lists on my iPhone. I have the ROCK app and did my update after receiving my T1 tomahawk, but I can’t figure out how to get the list on my phone --- ## [Cannot save new projects](https://forum.reekon.tools/t/cannot-save-new-projects/1540)
**Author:** [@mark.clanton](https://forum.reekon.tools/u/mark.clanton)\ **Replies:** 12\ **Last updated:** [October 31, 2023, 5:27pm UTC](https://forum.reekon.tools/t/cannot-save-new-projects/1540 "2023-10-31T17:27:51Z")
I have no received my T1 but still want to use the app. But it will not save any projects I create. Can anyone help? --- ## [Live Measurement Sharing](https://forum.reekon.tools/t/live-measurement-sharing/1337)
**Author:** [@therock](https://forum.reekon.tools/u/therock)\ **Replies:** 5\ **Last updated:** [September 27, 2023, 2:14pm UTC](https://forum.reekon.tools/t/live-measurement-sharing/1337 "2023-09-27T14:14:20Z")
One of the cool features of the ROCK App is everything syncs with the cloud which means you can live stream measurements to anyone on the jobsite! To begin live collaboration, share a project with someone, and set their…