# Collaborate email error **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [February 12, 2025, 2:40am UTC](https://forum.reekon.tools/t/collaborate-email-error/2596 "2025-02-12T02:40:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Chkultr](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/chkultr/32/630_2.png) [@Chkultr](https://forum.reekon.tools/u/Chkultr)\ **Post date:** [February 12, 2025, 2:40am UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/1 "2025-02-12T02:40:25Z")
I am trying to add a designer to her projects. When I enter her email it gives me an error INTERNAL. Any suggestions on what I am missing? Thank you ---
**Author:** ![therock](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/therock/32/9_2.png) [@therock](https://forum.reekon.tools/u/therock)\ **Post date:** [February 12, 2025, 3:09pm UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/2 "2025-02-12T15:09:29Z")
Hello - do they already have a ROCK Jobsite account registered? ---
**Author:** ![Chkultr](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/chkultr/32/630_2.png) [@Chkultr](https://forum.reekon.tools/u/Chkultr)\ **Post date:** [February 12, 2025, 5:04pm UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/3 "2025-02-12T17:04:16Z")
She claimed that she signed up. She is logged into her app. I had tried adding her prior and it said user not found. She logged in and now it just pops up in Red INTERNAL ---
**Author:** ![therock](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/therock/32/9_2.png) [@therock](https://forum.reekon.tools/u/therock)\ **Post date:** [February 14, 2025, 2:30pm UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/4 "2025-02-14T14:30:36Z")
Hi Josh, could you share a screenshot of the error you are seeing (also please close and restart both phones just to make sure its not a caching issue, thanks!) ---
**Author:** ![Chkultr](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/chkultr/32/630_2.png) [@Chkultr](https://forum.reekon.tools/u/Chkultr)\ **Post date:** [February 14, 2025, 3:26pm UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/5 "2025-02-14T15:26:22Z")
Absolutely. Here are the screen shots and maybe even a short video. Thanks for the help. ![IMG_6497](https://canada1.discourse-cdn.com/flex029/uploads/reekontools/original/1X/5306393c8756883e35f75566dfe51ef59d2ec281.png) ![IMG_6496](https://canada1.discourse-cdn.com/flex029/uploads/reekontools/original/1X/41ecbd90e6c33244ff1f2c9b3d8584953b0c24dc.jpeg) ![IMG_6495](https://canada1.discourse-cdn.com/flex029/uploads/reekontools/original/1X/09ea9af0af774993730d0f9851a6f7c2fd416383.png) ![IMG_6494](https://canada1.discourse-cdn.com/flex029/uploads/reekontools/original/1X/f52447df9fc46a4e64762395d77aced606c7c907.jpeg) ---
**Author:** ![Chkultr](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/chkultr/32/630_2.png) [@Chkultr](https://forum.reekon.tools/u/Chkultr)\ **Post date:** [February 17, 2025, 2:09am UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/6 "2025-02-17T02:09:34Z")
UPDATE I got the email address added. Now I am waiting for the project content to load. The projects loaded up but not the content. I’ll update once that is squared away. ---
**Author:** ![therock](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.reekon.tools/therock/32/9_2.png) [@therock](https://forum.reekon.tools/u/therock)\ **Post date:** [February 17, 2025, 1:44pm UTC](https://forum.reekon.tools/t/collaborate-email-error/2596/7 "2025-02-17T13:44:56Z")
awesome and let me know, it should be pretty quick with normal internet connection