(App, Android) Creating new account via Google SSO fails

ROCK Jobsite App Support & Troubleshooting
1

Trying to use ROCK app for first time. When trying to create account via Google SSO (after checking box to accept terms & conditions,) after selecting my Google account in the pop-up, nothing happens and I’m stuck at the account sign-up view. I can repeat the steps many times and nothing changes.

I’ve tried resetting app and creating account again. Also wiping cache/data for app. Even reinstalling the app; still fails to create account using Google SSO. There’s no apparent error, the SSO flow just seems to fail.

2

Hi Aliis, thanks for reaching out - would be happy to look into. Have you also tried creating an account without SSO (but using your google email) to see if that works?

3

Thanks for the reply. I have not tried using the non-SSO method and am not interested in doing so. I’ll wait until the app is fixed. Appreciate it!

1 Like