T1 shows in app but won't connect

ROCK Jobsite App Support & Troubleshooting
1

Device shows up in the ALL window, but clicking on it, the icon flickers, but refuses to connect, basically does nothing.

Also, I was looking for a video showing the connection process so I could see what it should look like, but found NOTHING, apparently you guys didn’t cover connecting the app to the device, even the video where the title states “Getting Started”, does NOT cover the ACTUAL start of connecting the app w/t device, which apparently this refuses to do despite recognizing the device exists, but clicking on it DOES NOTHING, it won’t connect.

2

hey Jill, which app are you connecting to and can you share a screenshot?

3

ROCK jobsite from REEKON tools as shown in the image below.

Screenshot_20260525-124130
Screenshot_20260525-1241301080×2400 144 KB

[and I really don’t get what it means “JANELLDOG”, where does that even come from]

4

Hey Jill, we recommend you upgrade to our new app, BOLDR Pro where we have a pretty signifant upgrade coming later this week as well.

The name you see there is the devices serial name - https://support.reekon.tools/hc/en-us/articles/21239922501396--T1-Serial-Names-Overview