Will not connect to T1

ROCK Jobsite App Support & Troubleshooting
1

I tried to link my T1 to the Rock app.
It shows there is update available. When I tap the update I get the screen below and it just sits at 80% progress and does nothing

IMG_0627
IMG_06271620×2160 290 KB

2

i have a similar problem … my T1 came a few days back with firmware version 4.8 installed and it wanted to update to 4.9 … the install failed and now my T1 is more useful as a hammer than a measurement device

1 Like
3

Hi Ron, what version of the ROCK Jobsite app are you running and whats the serial name for your T1?

4

rock app is v - 1.0.49

T1 - serial # – RachalBasenjiDog

thanks

Ron

5

still have not heard what is the solution to this?

6

Hi Ron, we checked the logs and it didnt look like an update was started, do you mind sharing a video recording of the process of what happens once you click and confirm the update to start?

7

I got it to update now.
I reloaded the Rock app on my ipad and it did the update this time

thanks
ron

1 Like