Firmware web site says 0.6.12 Current Production Release?

Two issues. I tried searching but not seeing this first one.

The firmware update page https://support.reekon.tools/hc/en-us/articles/18432814712212-T1-Tomahawk-Firmware-Release-Notesupdated 18 days ago says 0.6.12 (Current Production Release) but Rock says my T1 has the most current release of the ptior 0.5.13.

How do I get the 0.6.12?

My second problem is that every single time I go to use the T1, the battery is completely dead even though I supposedly turned it off completely by holding down the off button for 5 seconds.

Don’t tell me I should remove the battery! That would suck too.

This thing is so frustrating that I am ready to give it a horrible Amazon review that if you leave it on a shelf for a few days it is worthless with a dead battery and just buy a $5 tape measure instead!

Thank you for your time.

Frustrated in Florida

Hello Bruce, hope you are doing well. Have you updated to the latest version of the ROCK Jobsite App? If so could you confirm when it was updated and what version you are on as the new firmware appears and works with the newest version of the ROCK app but may take 24 hours before it appears.

For the second point, the battery in the T1 should last around a month without being used if it is turned off. This is also continually improved with new firmware versions as well!

Thank you for the quick reply.

I am on version 1.1.22 prod of Rock. There does not appear to be any update for Rock in the PlayStore.

This morning I pulled the battery, and it said the same thing that I had the latest version of 0.5.13.

I then had Rock reinstall 0.5.13, and then calibrate the blade.

Afterwards, Rock still says 0.5.13 is installed and is the latest - not 0.6.12. I’ll check tomorrow again.

Hello Bruce, could you try restarting your app and phone, I just checked our systems and should be eligible for new upgrade so may just be a cached version that is displaying now

Thank you again for the quick reply!

Whatever you did worked and I just went back into the App and it is updating now with 0.6.12!

Most appreciated!

Glad to hear it Bruce and let us know how it goes or if any other questions come up!

therock,

I am having the same issue. I tried reinstalling the app, but seem to be stuck @ the 0.5.13 firmware level. Please advise

Hi Russell, it looks like it should be active on your account, please try restarting app and phone and let me know if it shows up then

I’m having a problem with the 0.5.13 firmware update - it wants me to recalibrate the tape which I follow through faithfully, but after the 10", and the 1", 2", 3", and 4" it gives me an error of “Values were too far out of range. Please try again.” I have tried it 4 times now, including reinstalling the 0.5.13 firmware but it always comes back with the same error. Suggestions?

Hello, please take a look at the detailed instructions and video here.

If you are still have issues, please reach out to our support team at contact@reekon.tools with a video of you you are conducting the process currently and we would be happy to help!

I guess the electronics saw that I complained and it actually got me past the 4" mark (I did watch the video, which explained a few things I didn’t know) and was able to get to not only the 0.5.13 update but the 0.6.12 as well. Thanks!

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I am still having the same issue where the app says I have the latest version 0.5.13. and therefore won’t update the firmware. I’ve uninstalled the app and reinstalled 1.1.22, same problem. Restarted Android phone and no change.

Hey Bruce, can you send me your email and happy to check in out internal systems?

I sent my email address in the email response I received for this.

Sending my email address as a response failed for some reason. I don’t want to put my email in an open forum. I’ve opened a support request for this instead.

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I too have this issue. Im sure my email is on file :blush:

App version is 1.1.22.prod, tried reinstall of app and firmware to maybe trigger somthing. But no luck

Somtimes it also says this, but i have no way to update it.

I am having the same issue. Had the update with the keyboard and have been using it, went to update it because it said there was one and it took it back to 0.5.13 and now i cant get it to update to the newest one. Nothing shows up for any updates.

Hello Kyle, what version of the app are you using? Was it installed recently and have you restarted your phone?

I am having the same issue, T1 version 5.13, app version 1.1.23

No update is showing available for my T1. Please help! Thank you

Hi Mike, make sure you have the latest version of the App (1.1.32) and it will take approx 24-48 hours to update as available. Also make sure you restart app as well.