Fireware update problem

i just got my T1. I was able to play with it for a few minutes before it told me i should update the firmware. I had the latest version of the Rock app on my phone (Samsung S22 android) registered the device and clicked the button to start the FW update. It failed showing Error 64 on the top and Contact Support on the paper white display.
I retried the FW update a total of 10 times, most times the app reported that the update succeeded but always with the Error 64 on the T1, which changed after a time to Error 80 after trying a few things.
For the moment i have a 200 euro brick

Hello! Please send us an email at as this may be related to the firmware version which we can fix on your account, thanks!

i sent an email already … from

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