Optical reader issues

My tape says the optical reader needs to be cleaned all the time. I cleaned it as per video but it keeps coming back on. What do I do? Also one of the rivets came off on the tape can this be replaced?

Hey Joe, both the tape and reader module may need to be replaced, please send us an email at contact@reekon.tools with your the following and we would be happy to help resolve!

  • Name
  • Purchase location
  • Photos of the two above issues
  • Serial Name

Joseph Gilligan

I do not have photos of the issues as I am out of the country but here is the serial number MITHCELLCOW.

Hi Joe, please email our support team at contact@reekon.tools thanks!