I keep my T1 plugged in when not in use. But as soon as I unplug it and start to use it displays a battery low message. Am I doing something wrong?
Hey Mark, please send an email to contact@reekon.tools and wed be happy to take a look
My previous message to support regarding battery drain has gone unanswered. I sent another moments ago. Please help me to resolve the issue with my T1 Paperweight.
Hi John, hope you are doing well. We have replied to both emails and recommend updating your firmware to the latest version which has multiple power saving improvements - https://support.reekon.tools/hc/en-us/articles/16076772301972--T1-Updating-Firmware
Hi.
I am currently running, and have always kept ups with the most current firmware. The battery issue persists.
JM
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Hey John, what version is currently installed on your T1 (you can find on the main menu by holding the “units” button for 10 seconds)
I’m still having battery drain issues.. Every time I go to use the tape it’s dead. NO I don’t use it everyday but when I need it, I need it..
Been removing battery to keep it from draining.
Hello, what firmware version is your T1 on?
The most current one. There was no update thru the rock app.
can you share the exact version number displayed on your T1 to confirm?
1.1.4 is the firmware.
how long would you say it is draining from full charge if youre not using it?
about 3-5 days. Not sure why there is a difference..
Sounds like something may be broken then, please send us an email at contact@reekon.tools and well take it from there!